On hold.

I've been on hold with American Airlines for 1 hour and 11 minutes.....

ADDED: 1 hour and 44 minutes.... I've got patience.... Probably calling on Monday morning was a bad idea.... Still... 1 hour and 46 minutes... that's crazy....

FINAL OUTCOME: After 2 and a half hours on hold, I had to hang up to do a meeting!

THEN: I called back around 5 and got through in less than 10 minutes. Something weird must have happened this morning, including my own failure to give up and try again again later. American Airlines does not suck.

AND: I'm told there was something weird this morning. A commenter to this post says: "My wife is a ticket agent for AA at DFW airport and had to work 3 hours O/T today because of monsoon-like storms that started at dawn and lasted until noon. When they have that number of flights being cancelled they press reservations into service to get thousands of people rebooked. Needless to say she was whipped when she got home."